If you need social assistance, it's not always easy to know how and where to get it. Besides that, you also have to apply a lot of forms and comply with many rules. To make things more clear, Rollercoaster developped together with the City of Utrecht a series of easy understandable and clear animations, explaining the process of social assistance. These animations should guve a helping hand and still be visually attractive for the customer, also for the less eductaed one. This is part 4 of 6 chapters in total.